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FAQ

» Return of Products
The article is defective ? What should I do ?

The article is defective

Should the case arise, that an article is defective or does not work as you expect it to, so please contact immediately with us. We care within the statutory warranty periods at the fastest possible replacement of your article or to a professional repair.

We ask for your understanding that we can make an exchange or free repair for you only actually existing deficiencies. The warranty is subject to legal regulations. Information about possible additional manufacturer warranties, please refer to the item description. You can contact our customer service weekdays from 9: 00h to 18: 00h by email at info@carondo.com and under the telephone number: 03312362160.

You can contact our customer service weekdays from 9: 00h to 18: 00h by email at info@carondo.com and under the telephone number: 03312362160. If there is the possibility of a more rapid direct return for producers in your case, our service team also organizes the relevant addresses and procedures.

Please follow the instructions listed below before shipping to us:

  • If you contact us in advance by email or phone, we can give you personal instructions for a speedy and uncomplicated return.
  • Return defective items only complete (with accessories, etc.). Basically, we ask you the goods, if provided, be returned to us in its original box. However, this is not a prerequisite for the exercise of your warranty law.
  • Please use to return a package which is suitable to protect the goods against typical transport risks. We recommend the use of by us used as a packaging material shipping.
  • Put in as possible a detailed description of the fault or the prepared by us complaints certificate and a copy of the invoice or other document, which allows us to identify the warranty claim to your order.

We ask you to observe the above instructions to ensure a smooth running of your complaint.


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