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FAQ

» Return of Products
I do not like the article otr it does not fit. What can i do ?

If you do not like the article or it does not fit, you can return it as a consumer at any time within the 14-day withdrawal period.

Please refer to the notes under the menu item Right of withdrawal You can find it in the menu bar on the left and bottom of the page. The Right of Withdrawal will be sent to you when concluding the contract via e-mail.

In addition we recommend the following:

  • If you contact us in advance by email or phone, we can give you personal instructions for a speedy and uncomplicated return.
  • Use to return please a package which is suitable to protect the goods against typical transport risks. We recommend the use of by us used as a packaging material shipping.
  • Note that you only have to pay for any diminished value of the goods, when this loss in value is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling..
  • Please present possible when a copy of the invoice or other proof, which allows us to assign the returned goods to your order.

To safeguard your right of withdrawal, however, the consideration of the aforementioned references is not a requirement.


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