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FAQ

» ODR-platform
What does Online Dispute Resolution or “ODR-platform” mean?

From the first quarter 2016 the European Commission provides an internet platform for online settlement of disputes ( so-called : " ODR platform " ). The ODR platform thus represents a central point of contact for consumers and companies who look for extra-judicial settlement of contractual disputes arising from online sales contracts or online service contracts.

Online sales contracts or online service contracts are contracts in which the contractor or the intermediary of the company has offered goods or services through a website or by other electronic means and the consumer has ordered those goods or services on that website or by other electronic means.

The ODR platform is accessible via the following link: http://ec.europa.eu/consumers/odr

If you have further questions regarding this please contact us under: info@carondo.com.


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