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FAQ

» Return of Products
I do not like the article otr it does not fit. What can i do ?

If you do not like the article or it does not fit, you can return it as a consumer at any time within the 14-day withdrawal period.

Please refer to the notes under the menu item Right of withdrawal You can find it in the menu bar on the left and bottom of the page. The Right of Withdrawal will be sent to you when concluding the contract via e-mail.

In addition we recommend the following:

  • If you contact us in advance by email or phone, we can give you personal instructions for a speedy and uncomplicated return.
  • Use to return please a package which is suitable to protect the goods against typical transport risks. We recommend the use of by us used as a packaging material shipping.
  • Note that you only have to pay for any diminished value of the goods, when this loss in value is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling..
  • Please present possible when a copy of the invoice or other proof, which allows us to assign the returned goods to your order.

To safeguard your right of withdrawal, however, the consideration of the aforementioned references is not a requirement.

The article is defective ? What should I do ?

The article is defective

Should the case arise, that an article is defective or does not work as you expect it to, so please contact immediately with us. We care within the statutory warranty periods at the fastest possible replacement of your article or to a professional repair.

We ask for your understanding that we can make an exchange or free repair for you only actually existing deficiencies. The warranty is subject to legal regulations. Information about possible additional manufacturer warranties, please refer to the item description. You can contact our customer service weekdays from 9: 00h to 18: 00h by email at info@carondo.com and under the telephone number: 03312362160.

You can contact our customer service weekdays from 9: 00h to 18: 00h by email at info@carondo.com and under the telephone number: 03312362160. If there is the possibility of a more rapid direct return for producers in your case, our service team also organizes the relevant addresses and procedures.

Please follow the instructions listed below before shipping to us:

  • If you contact us in advance by email or phone, we can give you personal instructions for a speedy and uncomplicated return.
  • Return defective items only complete (with accessories, etc.). Basically, we ask you the goods, if provided, be returned to us in its original box. However, this is not a prerequisite for the exercise of your warranty law.
  • Please use to return a package which is suitable to protect the goods against typical transport risks. We recommend the use of by us used as a packaging material shipping.
  • Put in as possible a detailed description of the fault or the prepared by us complaints certificate and a copy of the invoice or other document, which allows us to identify the warranty claim to your order.

We ask you to observe the above instructions to ensure a smooth running of your complaint.


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